Hospitality Notes: The Power of an Outstretched Hand (Gloria & Jean)

Before I knew it, Jean had my hand in hers and was escorting me through the stock room to the sales floor. Jean knew every one in the store--associates and customers. Before working in the mens department, Jean had run the famous Sears hot dog ... After being out of town for a few weeks on hotel business, I decided to go back to the Saturday morning meeting. That morning a lady named Gloria had some music CD's she was passing out to everyone. She wasn't prepared for me. ...